Applications for both Mac and Windows will be developed. Stay tuned.

We downloaded the zip file you mentioned (http://jumpshare.com/b/L7VqLl) on Windows, Mac and Linux based systems. We used Google Chrome, Safari, Firefox and Internet Explorer web browsers.

In all our attempts we were able to successfully download and extract the zip file without any error or warnings. 

We are therefore inclined to believe that the problem is at your end. You could try one of the following solutions.

1. Use a third-party unzip tool to open the zip archive

2. Copy the file to some other location on your system and then try to extract it. (you may not have the rights to extract the file on the current location.)

3. Download the individual file from Jumpshare viewer instead of the zipped archive. To accomplish this, open the link and click on the file to open it in file viewer. Click on the download button at the top right of the screen to download the file directly.

4. Try downloading it via some other internet connection from a different ISP.

Kindly get back to us if all of these solutions do not work for you. 

Thanks. 

Thank you for pointing that out. We have rolled out this change, questions are now bold and easlily distinguishable. 

http://jumpshare.com/faqs

Hi Sylvian,

We have been unable to reproduce the issue at our end even after numerous tries. 

Can you send us the downloaded zip file? We will use it to diagnose the issue. 

Upload the zip file to Jumpshare and send us the link. 

Thanks.     

The individual file download option without opening the file will be rolled out with the User Accounts release. 

Multi-language support is a very good suggestion. We will see what we can do about that.  

Hi,

We are working towards identification of this issue.

Kindly elaborate, what was the the download speed you were getting during the download. Can you retry downloading the file? Let us know if the problems persists. 

Thank you. We would look in to this. 

 We are working on support for Excel spreadsheets. It will be released along with user accounts.

The user who shares the files does not have the Download All option. The uploader can share all files with other users using the share link, email or through Social Media. 

The receiver sees the Download All option instead of share links. An easy way to see Download All files option is to open the share link in a different browser.